Everything the suite does today.
One brain, every channel, and the loop that makes it better every week. Below: what’s live now. At the bottom: what’s next.
Every place your customers already talk to you — answered by one brain.
Live across six channels today, with more en route. Each channel routes to a purpose-built agent that shares one memory and one policy.
Two-way texting via Twilio or ClickSend. Bring your own numbers, per-store routing, quiet-hours honored.
Drop-in JavaScript widget for any site. Session-scoped, quiet-hours exempt, capable of resolving identity mid-conversation.
Generic webhook adapter — works with any inbox provider. HMAC-verified, per-tenant secrets, drafts and closes routine tickets.
Answers @-mentions and DMs, threads conversations by channel, verified via Slack Events API. Great for internal-facing agents.
Overflow, after-hours, and missed-call answering on our managed voice stack. Books appointments, takes messages, hands off to a human when it should.
Callback the missed-call queue, run appointment reminders, follow up on quotes. Same voice as inbound — one identity per store, per campaign.
Each store’s number, address, or endpoint gets its own agent and location context. One brand, many local voices.
Per-endpoint autopilot works on any channel. Quiet hours enforced by channel type. Explicit AI-pause with re-engage button.
Event- and agent-triggered postcards. Addresses verified before print, delivery tracked, returned mail creates a follow-up task.
Multi-agent by default. One brain per job. Every response grounded in your business.
Different agents for different channels and different jobs — but all sharing your company context, your policies, and your customer memory.
Route by channel or endpoint to a purpose-built agent. Company context is injected into every prompt automatically.
Create and edit agents from a single screen. Set persona, guardrails, escalation types, and behavior mode without touching code.
Talk to your agent as a customer would. Save any conversation as a scenario. Roleplay before you ship.
Talk to your agent as its manager. Explain what went wrong. AttainScale distills the conversation into proposed lessons.
Every proposed lesson lands in a review queue. Nothing changes how your agent behaves until you approve it.
We pick the model that fits each job — swap in newer ones as the field moves. You never rewrite your agents to switch.
Humans see only what needs a human. And only for a moment.
A dense, keyboard-first workspace built for operators. Routine goes to the AI; anything that needs judgment surfaces here.
Three-pane layout with live counts. Filter by channel, agent, saved view. Triage with the keyboard.
“Unresolved,” “Mine,” “Needs response,” “Waiting on customer” — save your favorite filters and jump between them with one key.
Every escalation auto-creates a task. Complete on resolve. Inline edit, assign, filter by channel or agent.
⌘K / Ctrl+K opens a fuzzy search across nav, agents, and actions. Jump anywhere without touching the mouse.
A rail-and-flyout workspace for readers. A dense keyboard-first grid for triagers. Same data, different muscle.
A persistent bar with live escalation counts, response-time signals, and a keyboard legend. Always visible, never in the way.
One contact record. Every touchpoint. Even the ones the customer forgot they had.
Identity resolution across phone, email, and web cookies — plus a timeline that stitches conversations, tasks, and notes into one view.
Match phone, email, and web cookie to a single contact. Anonymous webchat sessions merge into known contacts the moment identity is captured.
Every conversation, task, and note in a single scrollable history. Filter by type, jump to any moment.
Agents update the contact record mid-conversation — new email, new address, corrected name — but never overwrite real data.
Attributed, timestamped notes on any contact. Lead-vs-customer status. Address, lifecycle stage, and custom fields.
Fast search across every field. Manual merge when the automatic one gets it wrong. Full audit trail preserved.
A single view of what a customer has bought, asked, complained about, and returned for. Ready when the agent — or the human — needs it.
Talks to what you already run. Signed, verified, safe by default.
Data flows in and out through auditable, HMAC-signed adapters. Nothing hits your database without a policy in front of it.
Grant an agent read access to a database or HTTP endpoint. SELECT-only SQL, table allowlists, row caps, encrypted config.
Agents can call Zapier or any signed HTTP endpoint mid-conversation. Response feeds back to the model as context.
Subscribe to events — escalation created, task completed, contact updated. HMAC-signed delivery with retries.
Bring your existing CRM contacts and events in via API or Zapier. We don’t ask you to switch systems.
Your Twilio, your ClickSend, your email webhook, your Slack app. Per-tenant credentials, encrypted at rest.
Reply validator blocks unresolved tool tags. SQL guard blocks writes. Two-call cap on external fetches per response.
Agents send secure Stripe pay links mid-conversation — gated by per-agent permission and amount caps, confirmed in-thread when money lands.
Team, permissions, onboarding, and billing — built in, not bolted on.
Everything you need to run this like a real system: granular access, guided setup, self-serve billing, and 2FA baked into the account.
Three levels — view, chat, admin. Grant account-wide or scope to a specific store’s endpoint. Invite by email, one-time password.
A guided setup agent that ingests your website and PDFs, drafts your initial config, and walks a 12-step checklist with you.
Standard email + password login with self-serve TOTP two-factor. No SSO dependency, no vendor lock-in.
Self-serve checkout and portal. Plans with included message volume plus per-message overage. Trials, promo codes, credit balances.
30-day usage and model-cost breakdown per tenant. Meter in the billing card. No end-of-month surprises.
Every account is its own tenant with its own data, credentials, agents, and settings. Super-admin provisions in one click.
The agents get tested. And the ones that fail don't ship.
Testing infrastructure that comes standard. Every deploy gated on eval passes. Every change traceable to a scenario.
Turn any playground conversation into a test case. Run the full suite on demand or on every change.
CI-friendly command that exits non-zero on eval failure. Wire it to your deploy pipeline. Broken agents never reach customers.
Roleplay any customer scenario in the playground. Same tool loop as production — evals reflect real behavior, not a stub.
Structured guardrails inspect every reply before it leaves. Blocks unresolved tool calls, dangling references, and malformed output.
A nightly job proposes improvements from human feedback. Every proposal is queued for approval — nothing self-modifies.
Every draft is stamped with the agent that produced it. Every change to an agent has a source, a reason, and an approver.
Every week, your agents get measurably better. You sign off on every lesson.
The loop that separates an agent you can trust from a chatbot you turn off: score everything, surface what changed, propose the fix, split-test it — and only then make it the new normal.
Every settled conversation is scored against the agent’s goal — outcome, sentiment shift, escalation handling. Not vibes; a number.
Weekly rollups per agent and per store: trends, escalation precision, missed escalations, and where drafts keep getting edited.
When the system spots a fixable pattern, it drafts a lesson and queues it for your approval. Nothing applies silently — you teach, it learns.
Champion vs. challenger. A proposed improvement runs as a split test, gated by evals and judged statistically — one click promotes the winner.
Set a threshold; anything below it is held for review with the draft and the reason shown. Loosen it as the agent earns trust.
Monday morning: what your agents handled, what they learned, and what they’re proposing next. Read it in two minutes.
What we're building next.
Priorities set by what our first operators keep asking for. Timelines are directional — we ship every two weeks and things move.
The channels and compliance gaps holding back the biggest operators. Already scoped, already in flight.
Native Messenger channel. Same brain, same agents, same command center — just another inbound door.
Guided A2P registration flow, per-tenant campaign opt-in management, and multi-tenant opt-out ledger.
Full inbound handling via the Instagram Graph API — priced-in for multi-location retail and services from day one.
Searchable transcripts, sentiment flags, and post-call summaries — turns the call archive into training data for the agent.
The next tier of channels and the analytics layer operators keep asking to see. Scoped, not yet in flight.
Meta Business API integration with template approval helpers and per-tenant sender registration.
Cross-channel operator dashboard — coverage, response time, conversion, retention, revenue per location.
A dedicated analyst agent that watches the dashboard, flags what changed, and explains why in plain English.
Native Yelp inbox and review-response handling. Same agent, same policy, same audit trail.
Segment-triggered outbound across SMS, email, and mail. Personalized by the same brain that handles inbound.
Directional. On the radar. Not yet committed.
Unified campaign controls across Google Ads, Brandzooka, and other ad networks — with the analyst agent scoring what’s working.
Multi-state inventory movement recommendations from the same operational data the agents run on.
Google Business Messages, Apple Business Chat, Nextdoor — the long tail of local inbound.
SAML and OAuth SSO plus SCIM provisioning for larger operators who need central identity control.
Companion iOS and Android app for triaging escalations away from the desk.
A library of pre-built agents by vertical — tire & auto, dental, home services — ready to fork and customize.
Something we’re missing? Tell us in your working session — the roadmap moves based on what real operators keep asking for.
Want a demo of any of this?
Book a working session. We’ll show you the pieces that matter for your operation — and be honest about the pieces that aren’t there yet.