Discovery to live in
four to six weeks.
Then we operate.
We don’t hand you a login and wish you luck. We build the operating layer, train it on your data, and stay on the other end of it. Here’s exactly what that looks like.
We watch how your ops actually runs.
Not how the org chart says it runs — how it actually runs. Where messages pile up. Which calls go unanswered after 5pm. Which store manager keeps their own spreadsheet because the system doesn’t do what they need. We map the leaks before we build anything.
- — A working session with your ops lead and a store manager or two.
- — An audit of your current tools — the group texts, the sticky notes, the chatbot you turned off.
- — A shortlist of where AI moves the needle first, ranked by effort and payoff.
We map the agents you need against the tools you have.
No rip-outs. Your POS stays. Your CRM stays. We design an operating layer that sits on top of what you already run and connects it — then decide together which agents to build, in what order, and what each one is allowed to do on its own.
- — An integration map: what connects to what, and where the data lives.
- — Guardrails defined up front — what each agent handles alone, what it escalates.
- — A phased rollout plan, so nothing goes live before it’s ready.
We build, wire, and train on your data.
Every agent is trained on your voice — past messages, current playbooks, brand guidelines. You approve every checkpoint. Before anything talks to a customer, you’ve read what it would say and signed off on the tone.
Per-location or all at once.
Some operators want one store live first, to watch it work. Others go all-in. Either way, every voice is signed off by you before it goes out, and we’re on the other end of it — watching the first weeks closely and tuning as real conversations come in.
- — A soft-launch window where drafts are held and reviewed more tightly.
- — Confidence thresholds loosen as the agent proves itself on your traffic — and every proposed improvement is split-tested before it becomes the new normal.
- — A named human on our side for the whole ramp — not a ticket queue.
The AI drafts. You approve. It learns.
This is the loop that runs every day after launch. Routine work clears itself. Anything sensitive stops and waits for a human. Every edit you make becomes tomorrow’s lesson — so the queue of things needing you shrinks over time, it doesn’t grow. And when the loop finds a better approach, it runs as a split test against the current agent — promoted only when the numbers win.
Trained on your voice, in context of the whole conversation and the customer’s history.
Hours, directions, appointment confirmations — the 80% that never needed you.
A legal threat, a complaint, a low-confidence draft — surfaced in one queue, never guessed.
Fix it once. The next time that situation comes up, the draft already reflects it.
You keep the judgment. We keep the system running.
- — The voice. Nothing goes live without your sign-off.
- — The escalations. Sensitive calls always land with a human.
- — The data. It’s yours, exportable, and never sold.
- — The build, the integrations, and the training.
- — The tuning as real conversations come in.
- — The upkeep — new channels, new locations, model updates.
Six weeks from now,
this could be running.
Start with a working session. Thirty minutes, no charge. We’ll map your first two weeks before you commit to anything.